Shipping policy

Shipping Policy

Last Updated: July 2026

At LittlePlay Box, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, tracking, and delivery.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email containing your shipment details and tracking information.

Please note that orders placed during weekends, holidays, or promotional periods may require additional processing time.

Shipping Destinations

We currently ship to customers in:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • Most European countries

We're continually expanding our shipping network to serve more families around the world.

Estimated Delivery Times

Estimated delivery times vary depending on your location and product availability.

Region Estimated Delivery
United States 7–15 Business Days
Canada 8–16 Business Days
United Kingdom 7–14 Business Days
Australia & New Zealand 8–18 Business Days
Europe 7–15 Business Days
Other International Locations 10–20 Business Days

Please note that these are estimated delivery times and may occasionally be affected by customs clearance, weather conditions, carrier delays, or peak shopping seasons.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

We may periodically offer Free Shipping on qualifying orders during promotional events or for purchases above a specified order value.

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking number.

Tracking information generally becomes available within 24–72 hours after shipment and can be used to monitor your package until delivery.

Multiple Shipments

To provide faster delivery, your order may be shipped from different warehouse locations.

If your purchase contains multiple items, they may arrive in separate packages and at different times. You will receive tracking information for each shipment when applicable.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

LittlePlay Box cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local government fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delayed or Lost Shipments

While we work with trusted shipping partners, unexpected delays may occasionally occur due to factors outside our control.

If your order appears delayed beyond the estimated delivery timeframe or your tracking has not updated for several days, please contact our customer support team. We'll gladly investigate with the shipping carrier and provide assistance until your order arrives.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the item received

  • Photos of the packaging (if applicable)

  • A brief description of the issue

Our support team will work promptly to provide an appropriate resolution.

Order Changes & Cancellations

Orders may only be modified or cancelled before they have been processed for shipment.

Once an order has entered fulfillment or has been dispatched, we are unable to cancel or modify it.

Contact Us

If you have any questions regarding your shipment or need assistance with your order, we're always here to help.

Email: support@littleplaybox.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Thank you for choosing LittlePlay Box. We appreciate your trust and look forward to delivering quality products for your little one.